Booking Terms & Conditions
All visitors inc. competitors, attendees, spectators, etc., are required to accept these terms and conditions for themselves and any children they bring to Foxton Equestrian Centre. If you do not agree, then you may not visit.
Arena Hire
- All bookings made at Foxton Equestrian are in acceptance with our Terms and Conditions.
- Clients attending lessons, clinics or events must ensure they have read and understood the cancellation on policy.
- Arena Hire must be paid at the time of booking via the online booking system. Amendments of times (if available) may only be made up to two working days beforehand the date and may be subject to an amendment fee.
- If it is less than two working days no transfers will be allowed or refunds given.
- Any refund is subject to a minimum admin fee of £5.00 up to a maximum of 10% of the booking.
- Any changes must be made in writing and directly to Foxton Equestrian; these cannot be facilitated online.
- Where we accommodate offline bookings, these may be subject to manual processing fees of up to £5.00 and must be paid in full 14 days in advance of the booking.
- Any large block bookings made offline will require a deposit of up to 50% of the total amount to secure the date. This must be paid via BACS to the details given. If this is not received within 24 hours from confirmation, Foxton Equestrian has the right to reopen the time/date.
- If full payment is not received 14 days before the hire, the booking will be cancelled to allow others to use the slots.
- All bookings are subject to VAT.
- Any cancellations made 7 or fewer days before the hire will be charged in full. Any cancellations made 7 or more days before the event must be sent via email and will receive their deposit back. Subject to ad admin fees.
- The person who has booked the Arena(s) is responsible for the attendees, including the horses.
- Rates – These are usually based on ½ hourly, hourly, ½ day & days; however, they are not exclusive and Foxton Equestrian has the right to alter as they see fit.
- If you are a visiting coach, clinic host, riding club or any other group or association using our facilities or a third-party stallholder, concessionaire, caterer or any other bona fide subcontractor engaged by us, you agree that you are suitably qualified and will perform your own risk assessment. You also agree to maintain your own public liability insurance with a minimum limit of £2,000,000 and employers’ liability insurance (if applicable) and provide us with copies of your insurance documentation when asked.
Cancellations / Withdrawals
- All cancellations must be submitted via email.
- All Withdrawals must be submitted via email.
- We will not accept cancellations, withdrawals or amendments via social media, text, WhatsApp, etc. The email details can be found on the website or in your confirmation of booking.
- Details on the cancellation periods can be found in the section your booking is relevant to.
- All refunds processed can take 5-7 working days to return.
Competitions
- All entries must be made via our online booking system and paid for at the time of booking.
- All bookings made at Foxton Equestrian are subject to our Terms and Conditions.
- Times will be released no later than 24 hours before the event.
- There will be no refunds or transfers of entry for the event after the close of entries and/or the publication of times.
- In agreement with the Organiser and in exceptional circumstances, if notified before the close of entries, your entry may be transferred to another event within the coming 3 months. If this time passes, the entry will become void.
- If, for any exceptional reason, an entry (change of horse or rider) must be changed for an event, there will be an admin fee of £5.00
- If the competition is unable to go ahead, entries will be refunded or transferred on an agreed date.
- All refunds are subject to minimum admin fees of £5.00 per entry up to a maximum of 10% of the booking or, in the case of affiliated events, as per the current rules for that event.
- Foxton Equestrian reserves the right to cancel or amalgamate classes and events if there are insufficient entries or other situations which may arise.
- Late/manual entries may be accepted but will be subject to late entry and/or manual processing fees of £5.00. These must be submitted via email and confirmed by the organiser.
- Any objections must be made to the organiser within 30 minutes of the event’s completion. There will be a £50 deposit to secure the objection, which will be forfeited if overruled. The judges’ decision is final.
- Foxton Equestrian reserves the right to refuse entry to any competitor on and/or the show site, and to alter or amend rules at their own discretion.
- Unaffiliated prize monies, if appropriate, will be dictated on schedules.
- All prize money will be sent via the method of payment in the first instance. It is the competitor’s responsibility to provide the correct information/bank details before leaving. If the competitor has not contacted the organiser or Foxton Equestrian within 1 week of the competition ending, they forfeit their prize money.
- Prize money can be used to offset other entries to competitions or clinics run only by Foxton Equestrian.
- Clients attending lessons, clinics or events must ensure they have read and understood the terms regarding cancellation.
- All unaffiliated events are run under the guidance of the affiliation’s rules, but we (Foxton Equestrian) may amend the rules at any time.
Foxton Equestrian Clinics
- All entries must be made via our online booking system and paid for at the time of booking.
- All bookings made at Foxton Equestrian are subject to our Terms and Conditions.
- Times will be released no later than 24 hours before the event.
- There will be no refunds or transfers of entry for the event after the close of entries and/or the publication of times.
- In agreement with the Organiser and in exceptional circumstances, if notified before the close of entries, your entry may be transferred to another event within the coming 3 months. If this time passes, the entry will become void.
- If, for any exceptional reason, an entry (change of horse or rider) must be changed for an event, there will be an admin fee of £5.00.
- If the competition is unable to go ahead, entries will be refunded or transferred to an agreed date.
- All refunds are subject to minimum admin fees of £5.00 per entry up to a maximum of 10% of the booking or, in the case of affiliated events, as per the current rules for that event.
- Foxton Equestrian reserves the right to cancel or amalgamate classes and events if there are insufficient entries or other situations which may arise.
- Clients attending lessons, clinics or events must ensure they have read and understood the cancellation policy.
- Clinic spaces must be paid in full.
- If the customer is unable to attend, they must notify the organiser in writing at least 24 hours prior to the start of the clinic. If the space cannot be transferred to another person before the start date, the position will not be refunded. If the position can be transferred, then a refund will be issued.
Horse and Rider
- The rider is responsible for riding in a safe & respectable manner at all times.
- All attendees should only ride according to their ability and the horse’s ability.
- You agree that your horse’s behaviour and welfare are your responsibility.
- If your horse is showing any symptoms of illness, you may not bring your horse to Foxton Equestrian Centre.
- You agree to wear correctly fitted & suitable clothing, including but not limited to a hat, body protectors, gloves, riding boots, etc.
- You understand that competing or using any facilities at Foxton Equestrian Centre carries enhanced risk over and above general riding and agree that if you choose to participate, it is up to you to ensure that you have the experience and ability to ride the course, including any jumps that form part of it. If you are in any doubt, you will use your judgment and experience and not enter.
- For children and for jumping over solid fences (cross-country and arena eventing), body protectors to current standards are required. Otherwise, you understand it is your choice whether to wear a body protector.
- All ponies and horses must remain in a walk outside of the arenas and follow the directional signage to the specific arena.
- Lunging is not permitted anywhere on site.
- Horses are not to be tied to the outside of horse boxes at any time, and there are to be absolutely no hay nets. Please clear up any mess.
- When riding with others, each rider is responsible for their own safety.
- Please ensure that horses on horseboxes are not left uncanopied.
- Photographers and video teams may be in attendance. Competitors should be aware that by entering an event, they authorise consent for these images to be used in print and online marketing material by Foxton Equestrian, show sponsors and in show reports. If you do not wish for your photograph to be used, please put it in writing to the organiser before the event starts.
- We will pass on start lists to event photographers, which will only display the rider’s name & the horse’s name, the date and location of the event. If contacted by the media, we will contact the rider whom they wish to speak to and will then only put them in contact with permission.
- It is a legal requirement that you have your horse’s passport with you when you travel. Please make sure you do, as you may be asked at any time to produce it and be checked.
- All horses visiting Foxton Equestrian must have their Influenza vaccination dated within the last 12 months or in accordance with the governing body regulations in force at the time.
- Foxton Equestrian accepts no responsibility for your horse whilst on site.
The Premises
- The premises are to be clear of all droppings (including car park areas). Where these areas are not, Foxton Equestrian will invoice the organiser for the cost of clearance, and such invoices will be due immediately.
- All breakages must be reported to the office immediately and will be charged. If there are any breakages or damage to the premises on your arrival, please do not start your session without notifying the office otherwise, you will be charged.
- The office working hours are 9am – 3pm Monday to Friday.
- Children under 18 MUST always be under adult supervision, and Foxton Equestrian accepts no responsibility for your horse whilst on site. Children are at particular risk around horses, and you agree to keep the children that you are responsible for under close supervision. You agree to be responsible for the behaviour and welfare of any children you bring.
- Lorry dogs are only allowed on site but must always be on a lead/leash.
- Please dispose of your litter in the bins provided.
- Do not muck out into the car/lorry park.
- Please pick up any droppings and put them in the barrows provided
- All attendees must be aware that Foxton Equestrian may use video surveillance throughout the facility to ensure the safety of persons and property
- Anyone attending Foxton Equestrian Centre does so at their own risk. The owners of Foxton Equestrian, their staff or anyone connected to Foxton Equestrian cannot be held responsible for any accident, loss or damage to themselves, their horses, people on foot or possessions while they are on Foxton Equestrian premises.
- All vehicles, trailers, lorries and possessions are left at the owner’s risk.
- Please be polite when dealing with ourselves, our staff and officials. We are here to help and make your day a great one. We operate a zero-tolerance policy, and anyone abusive will be asked to leave the site immediately, and all entries will not be refunded.
- No under-12-year-olds on foot in the warmup area
- No dogs or prams to be in the arenas or warm-up areas.
- Smoking is only allowed in designated areas.
- Foxton Equestrian Centre is surrounded by many other facilities, animals, businesses etc and therefore by attending, you accept there are some additional risks which include but are not limited to uneven and slippery ground, unpredictable animal behaviour and traffic.
- The farm & livery area is strictly prohibited. Anyone unauthorised found within these areas will be made to leave the premises immediately.
- Please carry a mobile phone with you in case of an emergency.
- You agree to leave the Farm if we ask you to at any time and for any reason.
If you have any questions regarding the Terms and Conditions, please feel free to send us an email.
Privacy Policy
Introduction
Foxton Equestrian Centre (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, book services, attend our facilities, or otherwise interact with us.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
2. Who We Are
Foxton Equestrian Centre
Address: Holmes Farm, Lubenham, LE16 7RY
Email: info@foxtonec.co.uk
Telephone: +447977763473
For any questions regarding this Privacy Policy or your personal data, please contact us using the details above.
3. Information We Collect
We may collect and process the following information:
Personal Information
- Name
- Postal address
- Email address
- Telephone number
- Emergency contact details
- Date of birth (where required)
- Riding experience and ability level
- Membership information
Payment Information
- When payments are made, we may collect transaction details. Payment card information is processed securely by our payment providers and is not stored by us unless specifically stated.
Health and Safety Information
Where relevant for riding lessons, events, or activities, we may collect:
- Medical conditions
- Allergies
- Disability information
- Relevant health and safety information. We only collect this information where necessary for your safety and participation.
Children’s Information
- Where a rider is under 18, we may collect information provided by a parent or legal guardian.
Website Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Website usage data
- Cookie information
4. How We Use Your Information
We use your personal information to:
- Provide riding lessons, livery services, events, and related activities
- Process bookings and payments
- Manage customer accounts and memberships
- Communicate regarding lessons, bookings, cancellations, and events
- Respond to enquiries
- Meet health and safety obligations
- Comply with legal and regulatory requirements
- Improve our services and website
- Send marketing communications where you have consented or where permitted by law
5. Legal Basis for Processing
We process personal data under one or more of the following lawful bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests
- Consent
- Protection of vital interests, particularly regarding health and safety
Where special category data (such as health information) is collected, we process it only where legally permitted and necessary.
6. Marketing Communications
We may send information about lessons, events, competitions, special offers, and updates.
You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
We will not sell your personal information to third parties for marketing purposes.
7. Sharing Your Information
We may share personal information with:
- Payment service providers
- Booking and management software providers
- Professional advisers
- Insurance providers
- Veterinary professionals where relevant
- Emergency services where necessary
- Regulatory authorities where required by law
All third parties are required to protect your information and use it only for legitimate purposes.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on the type of information and legal requirements.
9. Data Security
We implement appropriate technical and organisational measures to protect personal information against:
- Unauthorised access
- Accidental loss
- Misuse
- Alteration
- Disclosure
While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. CCTV
For security, safety, and crime prevention purposes, CCTV may operate at Foxton Equestrian Centre.
Recorded footage may be retained for a limited period and may be disclosed to law enforcement agencies where required.
11. Photography and Events
Photographs and videos may occasionally be taken during lessons, competitions, clinics, or events.
Images may be used for:
- Website content
- Social media
- Marketing materials
- Event promotion
Where required by law, consent will be obtained before using identifiable images. Parents or guardians may notify us if they do not wish their child to be photographed.
12. Your Rights
Under UK data protection law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with the relevant supervisory authority
Requests can be made using the contact details provided above.
13. Cookies
Our website may use cookies and similar technologies to improve functionality and analyse usage.
You can manage cookie preferences through your browser settings.
A separate Cookie Policy may provide further details.
14. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.
16. Contact Us
Foxton Equestrian Centre
Address: Holmes Farm, Lubenham, LE16 7RY
Email: info@foxtonec.co.uk
Telephone: +447977763473
If you are dissatisfied with our response, you may contact the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
To request a copy of our website Terms and Conditions, please contact us at info@foxtonec.co.uk.